At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Worst experience.. order the food for my guest and received the food after 2 hours.. half of guest left without having.
Usual estimated delivery time was 30 minutes, but it ended up taking over 2 hours. When the food finally arrived, it was cold and the packaging was a mess.
I tried to contact the delivery and your outlet didn't had any contact or info related to the delivery. It seems like delivery was in air I then reached out to the customer service of the food delivery app, but they were slow to respond. It was incredibly frustrating because we were hungry and had been looking forward to food. I ended up having to throw most of the food away as many left. This experience made me question whether I should continue using your app delivery service.